Our services involve significant time, skilled resources, and third-party costs. Please read this policy carefully before purchasing. Contact us before committing if you have any questions — we are happy to discuss your requirements in detail.
Elevora Technologies provides technology and marketing services. Because our services involve custom work, resource allocation, and time investment that begins immediately upon engagement, refunds are managed on a service-specific basis as outlined below. This policy is subject to applicable Indian consumer protection law.
| Service | Refundable? | Conditions |
|---|---|---|
| LeadBoost Setup Fee | No | Non-refundable once onboarding begins. Setup involves account configuration, strategy, and audience research. |
| LeadBoost Monthly Management Fee | Partial | Refundable for unused days if cancellation is requested within 3 days of monthly renewal and no campaign activity has been undertaken. |
| LeadSites – Website Development | Partial | 50% refund available if cancellation is requested within 48 hours of payment and before design work commences. No refund after design or development work begins. |
| LeadSites – Hosting / Maintenance | No | Monthly hosting and maintenance fees are non-refundable once the service period begins. |
| AI Sales Assistant | No | Non-refundable once deployment and configuration begins. |
| Business Automation | Partial | Project-based; refunds assessed case-by-case depending on work completed at time of cancellation. |
| Consulting / Strategy Sessions | No | Non-refundable once the session has taken place. |
| Meta Advertising Spend | No | Advertising spend paid to Meta Platforms is not refundable by Elevora Technologies. Contact Meta directly for billing disputes related to ad spend. |
Where Elevora Technologies is unable to deliver a service due to our own fault or incapacity, we will offer either a full refund of fees paid for the undelivered service or an equivalent service credit, at the client's preference.
To cancel a monthly service, provide written notice at least 30 days before your next billing date via email to hello@elevoratechnologies.online or WhatsApp at +91 73959 63097. Cancellations with less than 30 days' notice will incur the next month's fee.
Cancellation must be communicated in writing. Fees for work already completed are due and non-refundable.
Processing times are from the date of refund approval. We are not responsible for delays caused by banks or payment processors.
If you are dissatisfied with a refund decision, contact us at hello@elevoratechnologies.online and request an escalation. We will review your case within 10 business days. Unresolved disputes are governed by the dispute resolution provisions in our Terms and Conditions.